Anyone wishing to submit a grievance to the Preble County Mental Health & Recovery Board (PCMHRB) should be given the opportunity to do so. If a grievance is filed with the PCMHRB, the following steps shall apply:
1)A complaint must be submitted in writing, contain the name and address of the person filing it, and briefly describe the action alleged to be prohibited by regulations.
2)A complaint must be filed with the Client’s Rights Officer, within ten (10) days after the person filing the complaint becomes aware of the action alleged to be prohibited by the regulations. This time frame may be waived by the Executive Director if extenuating circumstances existed which justifies the extension.
3)The Client’s Rights Officer, or his/her designee, shall conduct such investigations of a complaint as may be appropriate to determine its validity. These rules contemplate thorough investigations, affording all interested persons and their representatives if any, an opportunity to submit evidence relevant to a complaint. The PCMHRB need not process complaints from applicants for employment.
4)The Client’s Rights Officer shall issue a written decision determining the validity of the complaint no later than 20 working days after its filing.
5)If the complaint has not been resolved at this point, the Client’s Rights Officer should forward the complaint to the Executive Director, who shall have an additional ten (10) days to resolve the complaint. The Executive Director shall notify the complainant in writing of the decision and list the evidence in writing on which the decision is based. 6)If the complaint is still unresolved, the complainant may request, in writing, that the Executive Director submit the complaint to the Executive Committee of the PCMHRB. The Executive Committee shall have ten (10) days to resolve the complaint. If the complaint is then unresolved, the complainant will be advised in writing of their right to file the complaint with the appropriate local, state, and federal civil rights offices.
Crisis Line 1-866-532-3097 | 100 E. Somers St. | Eaton, OH 45320 | (937) 456-6827 Contents copyright 2017 Preble County Mental Health & Recovery Board